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DAP FUNDAMENTALS COURSE

The DAP Fundamentals course is the introductory course in the Digital Adoption Institute that gives learners their first experience in the WalkMe product and in digital adoption.

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What was challenging about developing this course was that in the past, learners often complained that the course was overloaded with too much information, which made remembering key concepts difficult. To address this problem, I developed various schemas that were common amongst the various WalkMe apps so that learners would have an easier time retaining information.

ic-swt.png
ic-smartips.png
ic-launcher.png
ic-shoutout.png

SMART WALK-THRU

  • Select

  • Position

  • Text

  • Trigger

SMARTTIP

  • Select

  • Position

  • Text

  • Engage

LAUNCHER

  • Select

  • Position

  • Text

  • Action

SHOUTOUT

  • Select

  • Position

  • Text

  • Action

  • Engage

Below is an example of how these schemas were applied within the DAP Fundamentals course.

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