SOLUTION ENGINEER CERTIFICATION PROGRAM
The Solution Engineer Certification Program is an offering within the Digital Adoption Institute that provides the opportunity for individuals to expand their skills in the WalkMe product and become a certified technical professional in Digital Adoption.
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My team and I collaborated with our Services organization to brainstorm and assess what makes a Solution Engineer successful within the company and how we can translate those necessary knowledge and skills for customers, partners, and the general public.
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What we created was a 6-7 week program that incorporated a combination of self-study courses, instructor-led workshops, and a final capstone project.
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The instructor-led workshops are comprised of four sessions that deep dive into more advanced topics that are not covered in the self-study courses.
WORKSHOP 1
PLAN
Participants learn how to discover digital adoption opportunities with clients in order to achieve business goals.
WORKSHOP 2
QUALITY ASSURANCE
Participants learn how to test and troubleshoot their solutions in order to ensure that a high-quality solution is ready to be published live.
WORKSHOP 3
JQUERY
Participants learn the basics of HTML and writing jQuery selectors in order to optimize their WalkMe builds.
WORKSHOP 4
ANALYSIS
Participants learn how to assess the value and impact of their WalkMe solution by going over data on WalkMe Insights.
Upon completion of the workshops, participants must complete a final capstone project where they must apply everything they've learned and build their own WalkMe solution. For the final projects, I created four case studies that participants can use for their builds. Below is a small example of one of the four use cases that I created.
Each case study challenges the participant to think critically on what business objective their WalkMe solution is addressing. In addition, it also challenges the participant to create a WalkMe solution that is both valuable and effective in addressing the business objective.
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My team and I also created a grading rubric to ensure that each final project meets a certain criteria. Because the certification program focused on the skills required to be a Solution Engineer, we ensured that the rubric was weighted heavily on the technicality and quality of the WalkMe build. Some of the criteria included whether or not the participant incorporated multiple apps, whether or not they made the appropriate rule configurations to optimize performance, and whether or not they applied building best practices.
WHAT PEOPLE SAY
GIORGIA O.
I normally wouldn't post a certificate from having completed one of my tool trainings but holy cow WalkMe is not playing around! Just a shoutout to the amazing Instructional Designers over there creating some truly interactive and sticky learning. Really impressive.
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STEFFANEY Z.
I would highly recommend the Technical Engineering course for those interested in learning about Digital Adoption or an exciting new career path!
This was one of the best certification programs I have ever attended. I need to start my next project on WalkMe and nothing could have prepared me better.
